Shipping Policies
At Novashopp, we are committed to delivering your order safely and as quickly as possible. Below, we explain everything you need to know about our shipping process.
Processing Times
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Times
- Standard shipping: 7 to 20 business days (depending on your location)
- Express shipping: 5 to 10 business days (available in selected areas)
Delivery times are estimated and may vary due to external factors such as customs, weather conditions, or high demand during special seasons.
Tracking Your Order
Once your order is shipped, you will receive an email with the tracking number and a link to track your package in real-time.
Shipping Costs
Shipping costs are calculated automatically at checkout, based on your location and the selected shipping method. In some cases, we offer free shipping on orders that exceed the minimum amount indicated in our store.
International Shipping
We ship nationally and internationally. For orders outside of Mexico, delivery times may be extended, and the customer is responsible for any customs fees or import taxes applicable in their country.
What if my order doesn't arrive?
If your order has not arrived within the estimated time, please contact us through our customer service channels. We will do everything possible to locate your package and provide a quick solution.
Thank you for shopping at Novashopp. Your trust is most important to us.